Our offices will be closed for the holidays starting at 5:00 pm CST on 12/22 and will be closed 12/25 and 12/26.

FAQs


Q: Can I see your products in a showroom?

A: Yes. Use the handy Find a Dealer feature to locate showrooms across the country for Decorative Cabinet Hardware, Bath Hardware, Vanities & Mirrors, Kitchen Islands and Cabinet Organizers. Specify our lines of Carved Wood, Moulding and Functional Hardware through your Designer or Project Contractor.


Q: How do I place an order?

A: All orders must be placed through a Hardware Resources Dealer. You can Search, create a My Ideas list and Share any product with your client, contractor, designer or Hardware Resources Dealer.


Q: How can I share products I like?

A: There are several ways. Click on the Pinterest, Facebook or Twitter icons, or use the "My Ideas" feature. If you register there is absolutely no obligation and you can create multiple My Ideas lists to save and share.


Q: Can I receive a catalog?

A: Yes. Download a PDF version of our catalog by selecting “Download a Product Catalog” under the Links menu bar at the top of any page.


Q: Can I receive samples of Decorative Knobs and Pulls I’m considering for my project?

A: Yes. Hardware Resources offers Free Samples on most of our popular Knobs and Pulls. Our Free Sample program is a great way to see, feel and examine a selected knob or pull before buying. Click the “Free Sample” link by a qualifying product and follow the directions.


Q: How secure is my Free Sample order?

A: Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Q: I need to place an order for Top Knobs or Atlas Homewares items and do not see them on your website.

A: Orders for Top Knobs or Atlas Homewares products must be placed directly with an authorized Top Knobs or Atlas Homewares Dealer. Find a Top Knobs dealer in your area by visiting www.TopKnobs.com. If you have a showroom and are interested in becoming a Top Knobs dealer, please call 800-499-9095 or visit www.TopKnobs.com. Atlas Homewares may be found online at www.AtlasToTheTrade.com or by calling 818-240-3500, Monday - Friday between 8:30 am - 7:30 pm ET.


Q: How can I become a Hardware Resources Dealer?

A: You will find everything needed by selecting the "Tools for Pros" link in the main navigation bar near the top of this page. You can also send a New Dealer Inquiry from the Contact page.


Q: I am already a Hardware Resources Dealer, how do I return an item?

A: Hardware Resources Dealers should contact the Customer Service Department at 800-463-0660 to obtain a Return Authorization.